Shipping & 30 Day Guarantee
Email confirmation with an order number shipping method will be sent once an order has been placed. Please ensure the shipping address is correct as once product has been shipped, it cannot be redirected.
Products are batch crafted in Oregon, and can take up to 2-3 business days to be processed and shipped. Please note, products will not be shipped on weekends. All orders received after 12pm PST Friday will be shipped the following Monday. An email with tracking confirmation will be sent once your order is prepared for shipment.
Free priority shipping is offered on all orders over $100USD via USPS. Shipments can take 2-5 business days, depending on location.
Shipments may take longer during holidays.
For any questions, please contact: firstname.lastname@example.org
If you are not completely satisfied, we hope you’ll let us know. Send back the unused portion within 30 days of receipt with the order number for a full refund. No questions asked. Initial purchases only.
To return an item, please email a return request with your order number in the subject to email@example.com. In your note please include the following:
- Date of purchase
- Reason for return
After the email is received, a customer service team member will respond with a return authorization (RA) number and a shipping address. All returns must be approved and have an RA number.
When preparing the return, please include the following:
- Original invoice
- RA number and/or return approval email
Shipping costs for online returns are the responsibility of the customer. We recommend that you use a shipping method that provides a tracking number, as we are not responsible for return shipments that aren’t delivered to our warehouse.
You will receive an email confirmation once your return has been processed. Refunds will be credited to the payment method used in making the applicable purchase. Please allow 7-10 business days for the transaction to post.
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